Social Media

Protection for your brand and your business.

Social Media, monitored and managed

Customers have a dizzying range of channels to engage with your business and it is hard to keep across everything all the time.

However, the fast-paced nature of social media commentary means that, without careful and intelligent monitoring, a potentially brand damaging situation can build quickly.

Our social media management expertise does not just save you from the potentially harmful comments and activity, it lets you be pro-active with your customer engagement too. Identifying a trend or picking up comments early can be a wonderful opportunity to show how your business responds to problems, requests, customer feedback and shows your brand personality!

Our trained and experienced social media team can be your online ambassadors. Our management includes an agreed ‘tone of voice’ for your brand, your company values and using high standards of written English, we will consistently sound like you in every engagement.

We monitor and review whichever channels you need us to 24/7, keeping you up to speed with activity and bringing emerging situations to your attention. We can also advise when further intervention is needed, be that online or offline.

Customer Incentive Management

It is widely accepted that the word ‘free’ is the most powerful sales term.

Offers, incentives, competitions and prize draws are an important part of customer engagement, within branded apps, online channels, and web-based incentives.

We have a dedicated team that focuses purely on managing competitions, prize-draws and offer incentives. From designing the activity, to promoting the offer, to managing the entries and even distributing prizes, free samples, and complimentary goods.

Not fulfilling or being slow to deliver on your promises can quickly erode all the arduous work you have done to build goodwill. We can protect your brand reputation by taking care of the entire process, including liaison, with detailed instructions, special packaging arrangements, and courier services.