Administrative Support
The bigger your business grows, the more there is to do, of everything!
Dedicated PA (Personal Assistant)/Administrative Support
As your business grows, you will eventually need extra help before the backlog of administrative tasks puts the brakes on your business ambitions.
If you are in the position of needing more help, but are not ready to hire more staff, outsourcing your administration is the perfect answer. You get ready-trained and experienced professionals to cover busy periods, company expansion or even for periods of staff sickness or holidays.
Our administration team can handle the day-to-day tasks that keep the wheels of your business turning smoothly.
Diary Management
You cannot buy time, but you can buy the efficient use of the time you have got.
Our diary management service will run your diary efficiently, utilising whatever system you currently work with, including Paper-based, online and CRM systems.
We offer a fully managed and supported online diary system with secure access to your mobile device. We will assign a dedicated PA (Personal Assistant) who will make appointments in just the same way as you or your reception staff would do, even when your business or practice is closed. Also, our SMS-based appointment confirmation service will help to minimise ‘no-shows’.
We have experience of making appointment bookings for a wide range of industry sectors, including those involving sensitive and personal concerns.
Email Monitoring and Management
Customers and enquirers expect instant answers and a quick response. We can keep your promises.
By monitoring emails and responding in your house style and tone of voice, you can ensure that the right messages are passing to the right people at the right time.
Spotting and responding to critical comments and potential complaints takes careful handling and we have experience of responding sensitively, confidentially, and fairly to make sure that we quickly deal with any adverse experiences. That can include dedicated ‘whistle-blower’ type reporting and confidential feedback.
We can also manage your inboxes, diarise any appointments that arise and keep on top of your email accounts.
Audio Transcription/Copy Typewriting
It’s the little things that matter, the one-off tasks, the individual touches and the personal attention to detail that makes all the difference.
Our secretarial support package takes care of the professional details, including copy typing, audio transcription, issuing meeting minutes and producing and proofreading documents, papers and presentations.