Inbound Telephone
First impressions count and many customers’ first encounter is a call with your staff.
Inbound Call Handling
Answering the phone is one of the most important roles in any office.
Callers make split-second decisions not only about the person who is dealing with them but also, by association, about the business itself. We Are Your Business has trained and experienced call handlers who answer the telephone efficiently and professionally. We assume your company identity to handle calls in a manner consistent with your regular staff. We also deal proficiently with enquiries, including complaints, in a way that gives the right impression first time, every time.
Order Taking/Payment Processing
Our confidential and trustworthy service includes taking orders and processing payments over the telephone.
We agree the scope of this service with you and fulfil all payment audit records, as necessary.
Holiday/Short Term Call Handling Cover
Whether you are away on business or on holiday, the last thing you should worry about is answering the telephone.
Business disasters can, and do, happen if your telephone does not get answered or when calls are mishandled in your absence.
You do not need to be away to need our help. Staff absence through sickness, holidays or training can create such a need, as can peak period trading conditions.
Our fully trained and experienced call handlers will take the strain, be polite and helpful to your callers on your behalf. They will answer the telephone as your company name with sufficient knowledge to come across as your permanent staff. We record the details of all calls and enquiries and notify you according to whatever instructions we have agreed in advance.
Disaster Recovery
Major business disruptions such as network failure, malicious activity, or natural disaster can and do, arrive without warning at the worst possible time.
We Are Your Business can activate a business continuity process to help your business function as usual. This can include setting up a dedicated programmed number (DDI) in the company’s name for standby use at a moment’s notice.