Spooky season is fast approaching, which means October half term is just around the corner! It’s important to make sure your business and staff are prepared for a week off.
So, what can you do to prepare? It’s a good idea to look into outsourcing professional, dependable cover so that you don’t spend your much-needed time off praying nothing goes wrong! We can pick up the slack wherever you need the support, with experienced PAs who can fill the gaps in your service.
And, with our 24/7 service, you can rest assured that we have your business fully covered whenever your customers need you. We can do temporary work for you when you need us to fill in for your staff, such as a simple week for half term, so you don’t even have to worry about investing in our services long-term!
You might think it’s easier to just tell your customers you’re taking time off and to expect delays in getting back to them, but what if they have something urgent they want to get in touch with you about? Nobody likes being left on hold waiting for their query to be sorted.
85% of people whose calls aren’t answered won’t call back, and your customers might start to lose trust in you. It’s important for you to think about these overflow calls being covered throughout staff absences.
Our fully trained and experienced call handlers will be polite and helpful to your callers on your behalf. They will answer the telephone as your company name with sufficient knowledge to come across as your permanent staff.
We record the details of all calls and enquiries and notify you according to whatever instructions we have agreed in advance. We also deal proficiently with enquiries, including complaints, in a way that gives the right impression first time, every time.
But most of all, make sure you don’t stress too much and have a very Happy Halloween!
