Many businesses are reducing staff hours or cutting staff numbers entirely as soaring costs impact on profitability.
If you’re reluctantly considering this option, bear in mind that although cost-cutting may be necessary, you don’t want to go as far as compromising customer service and dampening any new interest.
Customers understand that you might have to make changes, but they won't tolerate being ignored.
One of the biggest ‘turn-offs’ as far as customer service is concerned is an unanswered phone.
Decisive action is needed in today's trading conditions and hiring remote support is a viable option.
Why an unanswered phone will damage your business (and how to avoid it)
You can reduce costs and maintain customer service by outsourcing call answering to a specialist service. It’s cheaper than employing staff, more professional than hiring temporary staff, and could help you get back on your feet faster and stronger.
Great customer service comes in all forms. Customers are the lifeblood of any business, and the service they receive is what keeps them coming back, or not!
Most people would agree that first impressions count, especially when that first point of contact is a phone call. However, it can be daunting taking on something entirely new if you've never considered it before.
Cut your costs, not your standards
Our team members, who are experienced, polite, and engaging, represent your business with great care, just as you would like to be treated.
What do you need from an outsourced PA service?
Outsourced PA services are widely considered the ‘go to’ for filling staff vacancies, holiday or sickness cover and to keep the wheels on the road when normal business services are disrupted.
However, remote business support can go way beyond answering the phone. If you’ve never experienced the full range service of an established professional provider, it may surprise you to know what they can cover.
- Appointment handling and diary management
- Dealing with customer queries
- Following up on routine administration matters
- Making courtesy calls and issuing reminders
- Booking travel arrangements
- Sourcing tickets and booking social appointments
- Keeping tabs on important birthdays, anniversaries and personal milestones.
Taking outsourced support to another level
You may also need the more specialised and sophisticated services that a well-established PA service provider can offer.
- 24/7 customer service helpdesk
Day & Night has extensive experience in this field, ranging from a sophisticated ticket system to a simple spreadsheet, utilising your company’s fault logging software or using our own systems. A pre-determined escalation process will be established, ensuring there are no delays in fault logging and alerting the on-call contact(s).
- No minimum contract period, and always on-call
Access to your specialist PA whenever you need them. Day & Night PA has no geographical or time boundaries. Our 24/7 security monitoring provides worldwide cover and we work closely with our customers to ensure rotas and contacts are fully updated.
- Efficient stock query handling
We can accurately deal with queries relating to stock, including sizing and availability.
- Professional documentation and business presentations
We'll produce documents to your requirements and timeline, from dictated audio and scanned handwritten notes. We’ll use your preferred font, format and corporate template, and can send completed reports for formatting, proof-reading and grammar checking.
Got a presentation coming up and nothing prepared? No problem, presentation slides can be prepared to your brief, finished professionally to your preferred style including company branding with accompanying speaker notes.
- Knowledgeable and confident UK-based personal assistants
Competent personal assistants who can serve as the first point of contact for your customers. Our exclusively UK-based team members observe the highest levels of confidentiality.
- Here to help, all day, every day
From the small, but important tasks to the specialised and one-off assignments that need a little extra flair, we’re always here to help.
Contact us on 0333 456 247-7 or email your enquiry to heretohelp@weareyourbusiness.co.uk
